Introduction to New Commerce Experience (NCE)

The world today is changing constantly at an unprecedented rate. With the rapid changes in how people do business and governments set regulations, its crucial to keep improving offers, security, compliance, and operational excellency.

Microsoft, as well as their partner ecosystem, recognize this need to innovate and develop. As a part of that continuous development, Microsoft set out on a transformational journey almost two years ago – and thus came new commerce experience, or NCE. This platform comes after almost a decade of successful run of their Cloud Solution Provider (CSP) program. NCE aims to:

• Provide customers greater choice and flexibility in how and where they purchase services.
• Provide partners with more selling opportunitiesto a growing base of customers, by making the partner ecosystem more robust, transparent, and secure.
• Introduce features and policies that accelerate the success of both partners and customers.

NCE features at a glance

Commitment terms

NCE for license (or seat) based offers includes the following three options:

	1 Month	1 Year/3 Years
Summary	Short commitment term Ability to cancel after a month or continue with the price that’s valid during renewal	Longer commitment term Secure the price for the whole period, even after choosing to pay monthly Preferred option for most customers across industries
Pricing	20% increase over a yearly subscription after June 2022	Standard
Payment options	Monthly	Monthly, annually
Cancellation	Up to 7 days after provisioning/renewal (if you ordered the subscription on or after March 12) 72-hours if you purchased the subscription before March 12	Up to 7 days after provisioning/renewal (if you ordered the subscription on or after March 12) 72-hours if you purchased the subscription before March 12
License updates	Increase the licenses at any time Decrease in licenses allowed only for 7 days after provisioning/renewal	Increase the licenses at any time Decrease in licenses allowed only for 7 days after provisioning/renewal

Increased flexibility through automation and scheduling changes

With NCE, partners can manage licenses and renew subscriptions with ease. As a partner, you can:

• Convert trial subscriptions automatically
• Schedule changes to a subscription upon renewal
• Upgrade subscription or assign more licenses at any point during the term

Simplified billing and add-on purchasing

Microsoft is striving to streamline purchasing experiences for you and your end customers with NCE:

• Mix and match different commitment terms and billing types (frequency) for the same plan
• Provide consistent offers onservicesto your end customers, irrespective of their purchasing channel
• Get better control over pricing and discountsthrough automated price adjustment (including a validation of promotion eligibility)
• Get add-on subscriptions without depending on base-offer transactions